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Return Policy

At GK Power Expertise LLC, we are committed to delivering high-quality Control & Relay Panels and Numerical Relays that meet industry standards and customer requirements. Due to the specialized and technical nature of these products, our return policy is outlined below.

1. Eligibility for Returns

Returns will only be accepted under the following conditions:

  • The product is damaged during transportation
  • The product received is incorrect or does not match the purchase order
  • The product has a manufacturing defect
  • The return request is raised within 7 days of delivery
  • All return requests must include photographic or video evidence of the issue.
  • 2. Non-Returnable Items

    The following items are not eligible for return:
  • Custom-built or project-specific Control & Relay Panels
  • Panels or relays that have been installed, energized, or used
  • Products damaged due to improper handling, installation, or external factors
  • Items returned without original packaging and accessories
  • 3. Inspection & Approval

    All returned items will be inspected by our technical team. After verification:
  • If the issue is confirmed as a manufacturing defect or supply error, we will arrange replacement or repair.
  • If the product does not meet return eligibility, the item will be returned to the customer.
  • 4. Replacement or Repair

    Depending on the situation:
  • Replacement will be provided for defective products (subject to stock availability).
  • Repair or recalibration may be offered if applicable.
  • Replacement timelines may vary depending on product availability and logistics.
  • 5. Shipping for Returns

  • Customers must inform us before returning any product.
  • Return shipping instructions will be provided by our team.
  • In approved cases, return shipping costs may be covered by GK Power Expertise.
  • 6. Contact for Return Requests

    For any return requests or support, please contact:

    GK Power Expertise PVT LTD

  • 📧 Email: enquiry@gkexpertise.com
  • 📞 Phone / WhatsApp: +91 99940 54198
  • 🌐 Website: www.gkexpertise.com